I wish SOS would..
1. Offer live-chat so I can ask a rep a quick question!
2. Offer a "put order on hold" option. I got my pdf back from pre-press but it doesn't look right. I want to upload new artwork but I can't do that from my orders history, my rep isn't writing back, and I'm on a deadline!!
Hello! We are open for business mon-fri 8:30AM-5:30PM EST. Our live chat is available during these hours. Also fear not, if your proof does not look right we will not print until you give your confirmation. Our print team will be in touch regarding your proof very soon.